Impressum

ooWOLF · Support

Contact Us

We're here to help. Reach out with any questions about your order, our products, or anything else.

Typical response time: within 2 business days. We reply to all inquiries Monday through Friday. For urgent order issues, please include your order number in your message.

01 · Customer Support

Orders & Products

Email support@oowolf.com

Topics Order status · Returns · Warranty claims · Product questions

Hours Monday – Friday, 09:00 – 18:00 HKT

02 · Business

Wholesale & Press

Email support@oowolf.com

Topics Wholesale inquiries · Press & media · Partnerships · B2B orders

Note Please include "WHOLESALE" or "PRESS" in your subject line for faster routing.

03 · Legal Entity

Company Information

Registered Name LED STAR LIGHTING TECHNOLOGY CO., LIMITED

Trading As ooWOLF

Registered Address Room 101A, 1/F, 56 Hoi Yuen Road
Kwun Tong, Kowloon
Hong Kong SAR

Jurisdiction Hong Kong Special Administrative Region

Website oowolf.com

General Email support@oowolf.com

What can we help with?

📦

Order Issues

Track your order, update your address, or report a missing parcel.

↩️

Returns & Refunds

Start a return, check refund status, or request an exchange.

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Warranty & Repairs

Report a defective product or make a warranty claim within 12 months.

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Product Questions

Compatibility, setup guidance, or technical specifications.

🤝

Wholesale

Bulk pricing, trade accounts, and B2B partnership inquiries.

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Press & Media

Media kit requests, product samples, and press coverage.