Contact information
OOWOLF · Support
We are here to help.
Questions about an order, an OOWOLF product or working with our team? Start with the route below.
Customer care/Hong Kong/English version
Typical response time: within 2 business days. We reply Monday to Friday. For urgent order support, include your order number in the message.
I.
Customer support
Orders & products
Emailsupport@oowolf.comTopicsOrder status · Returns · Warranty claims · Product questionsHoursMonday–Friday, 09:00–18:00 HKT
II.
Business enquiries
Wholesale & press
Emailsupport@oowolf.comTopicsWholesale inquiries · Press & media · Partnerships · B2B ordersRouting notePlease use “WHOLESALE” or “PRESS” in your subject line.
III. · Legal entity
Company information.
Registered nameHONG KONG KA CHING TRADING CO., LIMITED
Trading asOOWOLF
Registered addressRM 14, 29/F, HO KING COMMERCIAL CENTRE, 2-16 FA YUEN STREET, MONG KOK, HK
JurisdictionHong Kong Special Administrative Region
Business registration80978467-000-08-26-2
Websiteoowolf.com
A simple starting point
What can we help with?
01
Order issues
Tracking, delivery address updates or a missing parcel.
02
Returns & refunds
Start a return, check a refund or request an exchange.
03
Warranty & repairs
Report a product issue or make a warranty claim.
04
Product questions
Compatibility, setup guidance and technical specifications.
05
Wholesale
Bulk pricing, trade accounts and B2B partnerships.
06
Press & media
Media kits, product samples and coverage requests.