Privacy policy
Your data, handled with care.
How OOWOLF collects, uses, retains and protects personal information when you browse or shop at oowolf.com.
This Privacy Policy explains how HONG KONG KA CHING TRADING CO., LIMITED, trading as OOWOLF, collects, uses, stores and protects personal information when you visit oowolf.com or make a purchase. By using our website, you agree to the practices described here. We do not sell your personal information to third parties.
What we collect & why
| Data type | Examples | Why we use it |
|---|---|---|
| Identity data | Name, billing and shipping address | Order fulfilment |
| Contact data | Email address, phone number | Order updates and support |
| Transaction data | Order details, purchase history | Order processing and legal compliance |
| Technical data | IP address, browser type, pages visited | Site analytics and fraud prevention |
| Marketing data | Email preferences, subscription status | Newsletters and promotions, only with opt-in |
How we use information
We use personal information only to process and fulfil orders; send order confirmations, shipping updates and support communications; send marketing emails or promotions where you have explicitly opted in; improve our website, products and customer experience through anonymised analytics; comply with legal obligations; and help prevent fraudulent transactions.
Service providers
We share data with trusted providers only as needed to run our business and fulfil orders. They are expected to protect the information they process and may not use it for their own independent purposes.
| Provider | Role |
|---|---|
| Shopify | E-commerce platform, checkout and order-data hosting |
| Shopify Payments / PayPal | Payment processing; we do not store full payment-card details |
| Klaviyo | Opted-in email marketing and preference management |
| Shipping carriers | Delivery coordination using your name and delivery address |
| Google Analytics | Anonymised website-traffic analysis |
Cookies
Cookies are small text files stored on your device. We use essential cookies to operate shopping-cart and checkout sessions, analytics cookies to understand site use, and marketing cookies to measure campaign performance and deliver relevant advertising. You can control cookie settings through your browser. Disabling certain cookies may affect website functionality.
Retention
We retain order and transaction data for 7 years for accounting and legal compliance. Marketing-email data is retained until you unsubscribe or request deletion. Website analytics data may be retained in anonymised form for up to 26 months.
Your choices and rights
Depending on where you live, you may have rights to access, correct, erase, object to certain processing, request portability of, or withdraw consent for your personal data. You may unsubscribe from marketing at any time using the link in an email. To exercise a privacy right, contact support@oowolf.com. We aim to respond to data requests within 30 days.
International transfers
OOWOLF is operated from Hong Kong. If you are in the European Union, United Kingdom or another region with data-protection laws, your data may be transferred to and processed in jurisdictions with different protections. Where required by law, we use appropriate safeguards, such as Standard Contractual Clauses, for international transfers.
Children and policy updates
Our website is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe that information has been collected inadvertently, contact us so we can address it promptly. We may update this policy to reflect changes in our practices or applicable law. The revised version will appear on this page with an updated date.